NEW DELHI: Airtel has slammed Reliance Jio for the complaint letter that the latter has sent to the Telecom Authority of India (TRAI). In its letter to Trai, Reliance has alleged that Vodafone Idea and Bharti Airtel are resorting to “unethical” ways, spreading “frivolous rumors” that Jio will gain from the Farm Bills. Jio has asked Trai to take strict action against the two telecom operators. In the letter dated December 11, Jio has blamed its rivals for vicious campaign stating that ” large number of port out requests, wherein the customers are citing this as the sole reason for porting out of Jio without having any complaints or other issues related to Jio services.’
Airtel has termed Jio’s letter in poor taste and asked Trai to dismiss and throw out the complaint “with the contempt that it deserves”. Here’s the letter sent by Airtel to Reliance Jio.
Ref: Complaint by Reliance Jio to TRAI
We have just been made aware through media about an outrageous compliant made to TRAI by Reliance Jio against Airtel. This complaint relates to market activities in Punjab/ Haryana LSA that are purportedly encouraging customers to Port to Airtel.
We wish to emphatically deny this baseless charge. Airtel has operated in the telecom industry for 25 years. During this period, we have competed hard in the market place and striven to serve our customers with excellence. At the
same time we take great pride in treating our competitors and partners with respect. Despite being provoked by some competitors who we know will go to any length to make baseless allegations, adopt bullying tactics and use intimidatory behaviour we have always conducted our business with character and transparency something that we are deeply proud of and known for.
The current complaint therefore deserves to be dismissed and thrown out with the contempt that it deserves. It is in poor taste and is scurrilous to say the least.
For Bharti Airtel Ltd.
Chief Regulatory Officer