Several enterprises have hybrid environments. It is here that they operate applications in their on-premise public and private clouds and legacy systems. This hybrid model is becoming the standard for businesses for many reasons. The three biggest benefits for the above are it allows CIOs to standardize their IT processes, reduce costs and provision their applications quicker.
Whenever your business operates applications on the cloud, you relinquish some control over their performance. However, simply banking on others for the performance of your business applications is not right either. Here, your business stays at the mercy of external and internal cloud providers for your applications’ speed, security, and availability.
Recent surveys and reports state that customers of any business expect a higher availability and faster response time when it comes to accessing applications irrespective of whether they use tablets, mobile devices, and computers. The end-user experience with the services that your business enables becomes critical for your company’s success. In short or other words, the poor user experience means bad business.
Many IT companies regularly monitor the performance of their applications; however, most of them do not even have a precise view of what is taking place. Research also reveals that about two-thirds of IT companies use a fragmented, technical domain-focused approach for performance management. With the aid of this approach, it is challenging to look at a domain-specific event or even connect all the dots to know how the application services perform.
One big issue is that CIOs often invest many resources for creating transparency in performance from their technical domains to the service. However, experts suggest you get better transparency when you begin from the service and gradually move down to the technical domains.
As a result of the above, CIOs generally find themselves having a rich portfolio of valuable tools; however, they still cannot get the transparency they want for their services. This makes it quite challenging for them to get a high level of performance to meet their customers’ service level agreements or SLAs.
Experts from the renowned name in the field of database administration and management, RemoteDBA.com, say that it is the company’s job to safeguard the experience of the end-user. This is a tall order, and without a clear view of performance, the problem surely remains a large one.
On the other hand, IT companies deploy a planned strategic approach to monitor their needs for fewer tools. When fewer tools are implemented more deeply and broadly, one can get the visibility needed to proactively manage the end user’s experience. This approach gives you a wide insight as to what is taking place with your business apps.
The importance of application performance management
Applications have become vital IT services. Since the end-user relies on them for their daily tasks, it makes APM or application performance management a vital part of service performance management.
The following are two ways via which APM can add value to every IT organization-
1.Get the visibility you need into your whole technological stack –
When properly implemented and designed, the APM offers you the right levels of transparency into the SPM. You are able to gain visibility into how your business applications perform across the whole technological stack- whether they are located on legacy systems, public or private clouds. You will be able to monitor the app’s performance for the users of the enterprise irrespective of where they are located and the device they use.
This visibility helps you to experience the business apps in the same way your users experience them. If a problem in the performance arises, you can see it precisely in the same place in the technological stack like database, application code, network, servers, and the end-user device. You can detect the bottleneck easily. With this insight, you can address the root cause of the problem before your end-user complains to you about them.
When you can proactively identify a problem, you can effectively determine which changes in the IT environment are resulting in the degradation of the service. This aids your IT company from being a “firefighter” to a “fire prevention and safety specialist.”
At the same time, productivity across the company improves, and you can effectively reduce the volume of unplanned work that comes with disruptions in services.
2.Make your IT company more valuable to your business –
The deep insights of APMs help IT companies to become more service-centric. The greater the visibility you have in your app, the more you can ensure your IT services meet the SLAs of the business. For instance, you can use APM to get real-time reports on your service level compliance that demonstrates your commitment towards service delivery.
The context analytics gained via APM allows you to measure how applications influence your business. This helps you to tie the service performance to the financial needs of the business directly. This capability makes the IT organization extremely valuable as it reinforces the strategic role of the company in employee productivity as well as customer engagement while driving revenue for the business.
APM also gives your business the visibility you need to make the company data-driven, make investment choices that are service-based. For instance, since APM tools gather performance data automatically and track the utilization of the system resource, you can get better insights into how the infrastructure and servers consume resources both in and out of cloud systems. This insight permits you to optimize your spending on infrastructure, plan for the seasons, allocate expenses and negotiate service contracts with hosting or cloud vendors.
Therefore, APM is an effective way to manage your IT costs and use insights to make improved predictions for your company to get better and manageable results. You can also effectively manage the whole capacity of resources that are capital intensive. Last but not least, your business should bank on a strategic and planned approach to APM to ensure it is utilized properly for your business with success!